Due to the nature of donations, reimbursements can only be given at the discretion of Creative Australia.
Creative Australia can authorise the reimbursement of a donation only under exceptional circumstances including where the donation was made in error. We will consider all reimbursement requests on a case-by-case basis, however, a reimbursement for any reason outside of those detailed below will not be granted.
Circumstances in which reimbursements might be issued include when the donation is:
- made in error
- made to an incorrect amount; or
- not authorized by the donor
Donors with exceptional circumstances such as these have thirty (30) days to notify the Australian Cultural Fund and make a reimbursement request in writing. Should a reimbursement be approved, any original receipt issued immediately becomes void.
To request a reimbursement, you must contact us in writing at hello@australianculturalfund.org.au and provide the following details:
- your full name
- the date of your donation
- the donation amount
- your transaction reference number, and
- why you are requesting a reimbursement
If the project you selected to preference at the time of making your donation can no longer be completed for any reason whatsoever, Creative Australia may re-allocate the funds at its absolute discretion.
If the project creator of the project you selected to preference at the time of making your donation has not provided Creative Australia with all information requested by Creative Australia (including bank account details for payment of the grant amount) within one year of the fundraising completion date, Creative Australia may re-allocate the funds at its absolute discretion.