Due to the nature of donations, reimbursements can only be given at the discretion of Creative Australia.
Creative Australia can authorise the reimbursement of a donation only under exceptional circumstances including where the donation was made in error. We will consider all reimbursement requests on a case-by-case basis, however, a reimbursement for any reason outside of those detailed below will not be granted.
Circumstances in which reimbursements might be issued include when the donation is:
- made in error
- made to an incorrect amount; or
- not authorized by the donor
Donors with exceptional circumstances such as these have thirty (30) days to notify the Australian Cultural Fund and make a reimbursement request in writing. Should a reimbursement be approved, any original receipt issued immediately becomes void.
To request a reimbursement, you must contact us in writing at hello@australianculturalfund.org.au. A ‘Refund Request Form’ will be provided and will require the following details:
- your full name
- the date of your donation
- the donation amount
- your transaction reference number, and
- the reason you are requesting a reimbursement
Once the form is returned, should the refund be approved, the funds will be returned via the same method used to donate the funds.
We will consider all refund requests on a case-by-case basis, however, a refund for any reason outside of those detailed above will not be granted. For avoidance of doubt, refunds are not available for change of mind or circumstances related to incomplete projects.